Terms and Conditions

Name of company:

BM TAXI

Contact details:

Tel: 077 33 74 76 99

E-mail: bm@bmtaxidurham.co.uk

All our drivers are licensed by the local Authorities.

All drivers have valid criminal background check.

All our taxis are having public hire insurance for passengers safety and peace of mind.

All our vehicles are licensed for public hire and are signed accordingly to it.

All our cars have minimum one clear sign with company name and number.

In case of time within Durham City limits we take resposibilty for bookings which start minimum 30 minutes before You need to be dropped off.

For out of town it is a matter of agreement. Usually we would add 5minutes for every extra 1 mile to travel.

In case of any claim you are required/obliged to stay at pick up point until taxi reaches you. We require you to obtain from the driver our card with written on it all details including pick up and drop off times and a price you have paid!

Please always insist on driver marking in the system that journey has started and finished so we can have full tracking details of your trip in case of any complaints otherwise we reserve the right to refuse the claim.

If claim is accepted we will refund up to 100% value of price paid to the driver. 

Please always insist on driver marking in the system that journey has started and finished so we can have full tracking details of your trip in case of any complaints.

In case of taxi not arriving 5 minutes after arranged time you must notify BMTaxi operator on duty since then we reserve the right to obtain your full address including post code again for checking details our driver has already.

If you do not enter the vehicle 5 minutes after the arranged time we reserve the right to treat the booking as cancelled. Usually if we have your number we will try to text you unless we are too busy and can’t afford waiting any longer.

In case of bookings starting out of Durham City please book at least 2 days in advance and reconfirm on the date of travel or day before. If you do not cancel minimum 12 hours before the booking we will still ask you to pay full price, We might accept fares starting same day but contact operator to obtain informations.

Students leaving Durham for Holidays please send us confirming your order text message we will reply to confirm within 12hours.

Please note that bookings for the same day journeys should be done over the phone as prefference or our app or website.

We only take responsibilty for bookings made over the email, text or website which we confirmed by email or text message otherwise it is not considered as accepted.

In case of sudden weather change like heavy snowfall, Ice, winds stronger than typical for the area, road accidents or closures we reserve the right to delay pick up time (we will do our best to get in touch with you as soon as we know )or if it is not possible to reach your pick up place  notifying as soon as such a circumstances arise and we can safely notify and arrange new pick up point or time.

Regulatory authority

Durham County Council